Business Process Analysis
In this course, you’ll learn to model business processes as they are currently enacted, assess the quality of those business processes, and collaborate with the stakeholders to identify improvements.
The course begins by teaching you the roles and responsibilities of the business analyst and the process for analyzing business systems, including how to determine a business system’s health. You will learn how to identify business processes that could become more streamlined. Master the process of communicating with stakeholders to understand their process needs as well as their perceptions of the problems. Using seven different modeling techniques, you’ll explore different facets of the business process, identify the most effective solution to the process, and clearly define the future process state. Once a new process is defined, you’ll learn how to convey those process changes to others, gain organizational support for making the changes, and plan for a successful change project.
Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.
- Systems analysts, business analysts, IT project managers, associate project managers, project managers, project coordinators, project analysts, project leaders, senior project managers, team leaders, product managers, and program managers.
At the end of the course, students will be able to:
- Determine the quality of a business process
- Identify business processes that need to be analyzed and possibly improved
- Define “business process analysis” and the responsibilities of the business analyst
- Determine when a process action team (PAT) is called for
- Charter and lead a process action team
- Identify all of the stakeholders in a business process
- Choose appropriate information gathering technique(s) for each type of stakeholder
- Prepare for and perform information gathering activities
- Provide feedback to stakeholders to verify and gain additional information
- Define the goal of a business process
- Determine how to measure the effectiveness of a business process
- Use a variety of methods to model a business process and its data
- Perform root-cause analysis of the problems with a business process
- Enumerate options for improving a business process
- Make a sound business case for improving a business process
- Obtain stakeholder buy-in and sign-off
- Plan a process improvement project
- Analyze the results of a process improvement project
Curriculum1) Define the "Quality" of a Business Process
- Definition of "Business Process Analysis"
- The Process of Business Process Analysis
- Role of the Business Analyst
- Feedback & Validation
- Perform GQM Analysis
- ETVX Process Model
- SIPOC Analysis
- Use Case Diagrams
- Process Flowcharts
- Swim Lane Diagrams
- Data-Flow Diagrams (DFD)
- Entity-Relationship Diagrams (ERD)
- Fishbone (Ishikawa) Causal Analysis
- Modeling the Improved (To-Be) Process