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Product ID: OC-2026-A1CZ9
Advanced ITSM with ServiceNow: Optimizing IT Operations
The course bridges theory and practice, teaching you not only how to use ServiceNow but also how to apply it effectively to improve IT operations, increase service quality, and support digital transformation.
In partnership with
Overview
The course bridges theory and practice, teaching you not only how to use ServiceNow but also how to apply it effectively to improve IT operations, increase service quality, and support digital transformation.
The topics covered in this course include managing incidents, problems, service requests, and knowledge management, as well as leveraging change management and the configuration management database to control your IT environment. ServiceNow workflows and customizations are also introduced.
ServiceNow skills are in high demand, and the demand is growing. By mastering ITSM on this powerful platform, you’ll position yourself as a valuable asset to any organization seeking to streamline service delivery, reduce downtime, and improve user satisfaction. This course offers real-world use cases, ServiceNow demos, and hands-on exercises that make the concepts come alive.
Skills you'll gain
ServiceNow ITSMITSM Foundationsitsm
What you'll learn
- Design a best practice framework in which ServiceNow ITSM processes are aligned with ITIL best practices.
- Apply best practices in operational support by managing incidents, problems, service requests, and knowledge within ServiceNow.
- Optimize IT services by leveraging ServiceNow Change Management and CMDB capabilities.
- Evaluate the customization, automation, and integration capabilities of ServiceNow to meet specific organizational needs.
Who Should Attend
Prerequisites
This course is ideal for IT Operations Managers, IT Professionals, Service Desk Staff, and ITSM Consultants who are looking to enhance their skills in IT service management using the ServiceNow platform. Whether you're managing service delivery or supporting IT operations, this course provides practical insights to improve efficiency and drive digital transformation.
No prior experience with ServiceNow is required. A basic understanding of ITSM concepts—such as incidents, changes, and service requests—as well as familiarity with general IT workflows and ITIL Foundation, will help you engage more effectively with the course content. It is designed for beginners who want hands-on experience.
Chapters
Explore a structured set of chapters designed to build your skills step by step, with practical examples and hands-on applications.
Meet your instructors
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Arno Esterhuizen
View my channelFrequently Asked Questions
How much do the courses at Starweaver cost?
We offer flexible payment options to make learning accessible for everyone. With our Pay-As-You-Go plan, you can pay for each course individually. Alternatively, our Subscription-Based plan provides you with unlimited access to all courses for a monthly or yearly fee.
Do you offer any certifications upon completion of a course at Starweaver?
Yes, we do offer a certification upon completion of our course to showcase your newly acquired skills and expertise.
Does Starweaver offer any free courses or trials?
Product ID: OC-2026-A1CZ9
NEW
4 hours of video content
Downloadable resources
Certificate of completion
Desktop and Mobile access
Arno Esterhuizen