Product ID: OC-2026-A2DGC
AI for Customer Experience with Chatbots and Analytics
Learn to elevate customer experiences with AI! This course explores AI-driven personalization, chatbots, and predictive analytics. Master tools like Google Gemini and Claude to automate tasks, enhance engagement, and drive customer loyalty.
In partnership with
Overview
Customer engagement leaders and visionaries! Ready to harness AI’s transformative power to elevate customer experiences? On this learning journey, discover how to future-proof your CX strategy.
Gartner predicts 75% of customer service interactions will be AI-driven by 2025—and early adopters already see 30% faster resolution times. Lagging behind? This is your wake-up call!
Forget empty buzzwords: This actionable crash course cuts through the noise, focusing on practical AI tools reshaping CX. Dive into real-world case studies and hands-on techniques for:
1. Hyper-personalization: Craft tailored campaigns that boost loyalty.
2. Smart chatbots: Deploy , Claude, and Gemini GEM for conversational engagement.
3. Predictive analytics: Anticipate Customer behavior patterns using Deepseek, Perplexity AI and Anthropic Claude.
Skills you'll gain
Data ScienceArtificial Intelligence
What you'll learn
- Identify the potential applications of AI technologies in enhancing customer experience.
- Analyze the impact of personalization, chatbots, and predictive analytics on customer engagement.
- Design and implement AI-driven strategies for improving customer interactions using tools like Perplexity AI, Claude, and Google Gemini GEM.
- Evaluate ethical considerations and construct guidelines for responsible AI adoption in customer experience initiatives.
Who Should Attend
Prerequisites
This course is tailored for business professionals who may not have a technical background but are passionate about leveraging AI to enhance customer experiences. It is ideal for Customer Experience (CX) professionals, Digital Transformation Leaders, Marketing Executives, Entrepreneurs, and Customer Service Managers who want to stay ahead in an AI-driven landscape. Whether you're leading strategy or on the front lines of customer engagement, this course empowers you to integrate AI into your workflows to drive innovation and measurable business outcomes.
Participants are expected to have a basic understanding of customer engagement processes and common industry terminology. No programming or technical expertise is required, making the course accessible to a broad range of professionals. The content is designed to bridge the gap between strategic business goals and practical AI applications, ensuring all learners can comfortably apply the concepts regardless of their technical proficiency.
Chapters
Explore a structured set of chapters designed to build your skills step by step, with practical examples and hands-on applications.
Meet your instructors
Manas Dasgupta
View my channelFrequently Asked Questions
How much do the courses at Starweaver cost?
We offer flexible payment options to make learning accessible for everyone. With our Pay-As-You-Go plan, you can pay for each course individually. Alternatively, our Subscription-Based plan provides you with unlimited access to all courses for a monthly or yearly fee.
Do you offer any certifications upon completion of a course at Starweaver?
Yes, we do offer a certification upon completion of our course to showcase your newly acquired skills and expertise.
Does Starweaver offer any free courses or trials?
Product ID: OC-2026-A2DGC
NEW
4 hours of video content
Downloadable resources
Certificate of completion
Desktop and Mobile access
Manas Dasgupta