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Product ID: OC-2024-D2NJY
GenAI for Computer Support Specialists (IT Support)
This course covers Generative AI (GenAI) for customer support, focusing on task automation, faster issue resolution, and personalized service, with practical strategies for real-world IT applications.
In partnership with
Overview
This course provides an opportunity to understand and utilize Generative AI (GenAI) in problem-solving and customer interactions. Participants will learn how to automate tasks, resolve issues more quickly with AI assistance, and improve customer support with personalized service. The program covers the core functionalities and limitations of GenAI, offering practical applications for troubleshooting and support in real-world IT scenarios. Strategies for integrating GenAI into daily routines are also discussed.
The course also addresses the ethical considerations of GenAI implementation in IT support. Topics include data privacy and security, ensuring transparency and accountability in automated decision-making, and mitigating potential biases in AI algorithms. Participants will learn how to use GenAI tools responsibly and ethically in their professional practice. Through this course, participants will acquire the knowledge and skills needed to effectively use GenAI, enhance problem-solving efficiency, and improve support services.
Skills you'll gain
Problem-SolvingAutomationTroubleshootingEfficiency
What you'll learn
- Identify the capabilities of GenAI for basic IT support tasks.
- Examine real-world applications of GenAI in IT support scenarios.
- Deploy strategies to responsibly integrate GenAI into IT support practices.
Who Should Attend
Prerequisites
Our learners include IT leaders, mid-career and senior IT support specialists, aspiring entry-level IT support specialists, and help desk professionals. IT leaders will understand how GenAI drives innovation and efficiency. Mid-career and senior specialists will enhance workflows and problem-solving with GenAI tools. Aspiring specialists will gain in-demand, future-proof skills, while help desk professionals will improve troubleshooting through AI-powered insights.
Participants should be familiar with fundamental IT support concepts, troubleshooting procedures, and customer interaction protocols. Experience with programming languages or low-code platforms like Python or PowerShell is beneficial. Curiosity, an open mindset toward GenAI tools, and eagerness to experiment with GenAI are crucial. While deep technical knowledge isn't necessary, prior IT support experience will help learners understand and apply the GenAI-focused content.
Chapters
Explore a structured set of chapters designed to build your skills step by step, with practical examples and hands-on applications.
Meet your instructors
Soheil Haddadi
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Reza Moradinezhad
View my channelFrequently Asked Questions
How much do the courses at Starweaver cost?
We offer flexible payment options to make learning accessible for everyone. With our Pay-As-You-Go plan, you can pay for each course individually. Alternatively, our Subscription-Based plan provides you with unlimited access to all courses for a monthly or yearly fee.
Do you offer any certifications upon completion of a course at Starweaver?
Yes, we do offer a certification upon completion of our course to showcase your newly acquired skills and expertise.
Does Starweaver offer any free courses or trials?
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Product ID: OC-2024-D2NJY
NEW
4 hours of video content
Downloadable resources
Certificate of completion
Desktop and Mobile access
Soheil Haddadi