Product ID: OC-2024-D19TI
GenAI for Customer Communication
In "GenAI for Customer Communication," learn practical AI techniques to deliver personalized, real-time interactions that enhance customer satisfaction and loyalty.
In partnership with
Overview
Understand the basics of AI in customer communication, develop effective personalization strategies, and master data-driven decision-making. You'll explore specific techniques like AI-driven chatbots for real-time customer support, predictive analytics to anticipate customer needs, and sentiment analysis to evaluate customer feedback. Learn how to apply personalized product recommendations to improve conversion rates and use AI-powered customer journey mapping to optimize every interaction. With hands-on learning, you'll gain practical skills such as implementing chatbots in customer service scenarios, using predictive tools to reduce churn, and analysing feedback to enhance customer satisfaction.
By the end of this course, you will be able to implement AI solutions to personalize customer interactions, predict and address customer needs proactively, and enhance overall satisfaction driving significant growth in real-life customer service and marketing tasks.
Skills you'll gain
AI TechnologyCustomer Engagement PersonalisationData AnalysisOnline Data Analysis Course
What you'll learn
- Analyse key concepts and benefits of AI in customer communication.
- Identify cutting edge techniques for AI-driven personalization.
- Apply AI tools to enhance customer feedback analysis and journey mapping.
Who Should Attend
Prerequisites
Ideal for Customer Service Managers, Marketing Professionals, Business Analysts, AI Enthusiasts, and Digital Transformation Leaders aiming to enhance customer engagement and personalization using AI-driven strategies and tools.
Basic understanding of AI and customer engagement is required. Participants should also be familiar with customer service strategies and have some experience in digital communication.
Chapters
Explore a structured set of chapters designed to build your skills step by step, with practical examples and hands-on applications.
Meet your instructors
Julian Jenkins
View my channelFrequently Asked Questions
How much do the courses at Starweaver cost?
We offer flexible payment options to make learning accessible for everyone. With our Pay-As-You-Go plan, you can pay for each course individually. Alternatively, our Subscription-Based plan provides you with unlimited access to all courses for a monthly or yearly fee.
Do you offer any certifications upon completion of a course at Starweaver?
Yes, we do offer a certification upon completion of our course to showcase your newly acquired skills and expertise.
Does Starweaver offer any free courses or trials?
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Product ID: OC-2024-D19TI
NEW
4 hours of video content
Downloadable resources
Certificate of completion
Desktop and Mobile access
Julian Jenkins