Ali Saghaeian

Ali Saghaeian is a ServiceNow Product Owner and certified platform professional with over 15 years of experience leading enterprise digital transformation initiatives across healthcare, telecommunications, and technology. He specializes in ServiceNow platform strategy, IT Service Management (ITSM), Customer Service Management (CSM), Strategic Portfolio Management (SPM), Platform Analytics, and enterprise process optimization.

Currently serving as a ServiceNow Product Owner at eHealth NSW, Ali has led numerous ServiceNow implementations and platform transformations, helping organizations streamline operations, improve service delivery, and maximize business value. Throughout his career, he has held leadership roles spanning Product Owner, Platform Process Owner, Project Manager, and Business Analyst, delivering large-scale digital initiatives across complex enterprise environments.

Ali holds multiple industry-recognized certifications, including Certified Platform Owner Professional (CPO), CSA, ITSM Pro+, CSM Pro+, ArchX, ITIL® 4, PRINCE2®, AgileBA®, and AgilePM®. He is also an accomplished author and researcher, with published works in information and communications technology, broadband development, and digital innovation.

Passionate about leveraging technology to solve complex business challenges, Ali combines strategic leadership with deep technical expertise to help organizations build scalable, high-performing ServiceNow solutions that drive operational excellence and continuous innovation.