Nasser El-Batal

Nasser brings over three decades of experience in enterprise IT, with deep-rooted expertise in IT service management, enterprise architecture, and agile methodologies. His comprehensive command of industry frameworks—including ITIL (V2, V3, V2011, ITIL4), TOGAF, ArchiMate, DevOps, Agile Scrum, Lean IT, and COBIT—has enabled him to design and implement effective IT strategies that align technology initiatives with business goals.

Throughout his career, Nasser has led transformative projects focused on optimizing IT operations and driving digital transformation. As a trusted IT consultant and advisor, he has provided strategic guidance to organizations across sectors, helping them integrate best practices into their workflows and align with global standards such as ISO/IEC 20000. His work spans IT service improvement, enterprise architecture design, and process automation—delivered with a balance of structure and flexibility to ensure real-world applicability.

Nasser is also a seasoned trainer and coach, having developed and delivered tailored training programs that equip professionals with the skills needed to thrive in today’s complex IT environments. Recognized for his instructional excellence, he has empowered countless individuals and teams to enhance operational efficiency, governance, and compliance.

With a strong commitment to professional development and continuous improvement, Nasser blends technical depth with strategic insight. His mission is to help organizations and IT professionals unlock sustainable innovation and achieve lasting success in an ever-evolving digital landscape.