Starweaver Instructor Partner Network
Phil Gold
Training Development & Strategic Communications Specialist
With extensive experience spanning dynamic start-ups to Fortune 500 giants, Phil Gold is a seasoned professional in communication, training, and learning development.
Jun 2023
Valencia, Spain
Agile TransitionAnalytical thinkingAudience Analysis and Needs AssessmentAwareness
Information Technology Project Managers
Plan, initiate, and manage information technology (IT) projects. Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects. Plan project stages and assess business implications for each stage. Monitor progress to assure deadlines, standards, and cost targets are met.
Agile Project Management | Continuous Improvement and Feedback | Cross-functional Collaboration | Facilitation and Leadership | Scrum Framework and Practices
Training and Development Specialists
Design or conduct work-related training and development programs to improve individual skills or organizational performance. May analyze organizational training needs or evaluate training effectiveness.
E-Learning Technologies | Instructional Design | Learning Management Systems (LMS) | Performance Management | Training Evaluation
Human Resources Specialists
Recruit, screen, interview, or place individuals within an organization. May perform other activities in multiple human resources areas.
Compensation and Benefits Administration | Employee Relations | HR Compliance and Regulations | Performance Management | Talent Acquisition and Recruitment
Instructional Coordinators
Develop instructional material, coordinate educational content, and incorporate current technology into instruction in order to provide guidelines to educators and instructors for developing curricula and conducting courses. May train and coach teachers. Includes educational consultants and specialists, and instructional material directors.
Assessment and Evaluation | Curriculum Development | Instructional Design | Learning Technologies | Professional Development
Customer Service Representatives
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Communication Skills | Conflict Resolution | Customer Needs Assessment | Problem-Solving | Product/Service Knowledge
Computer User Support Specialists
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Customer Service Skills | End-User Training | Remote Support | Software/Hardware Assistance | Technical Troubleshooting
Product Owner
This Product Owner description is for the common understanding of the role in Agile Scrum. However, often, the role expands to cover other product management activities as well.
Agile Scrum | Development process
Product Manager
A Product Manager is in charge of a product throughout its product lifecycle. That includes working out what customers want, helping the business to build the right product, and then supporting the business to sell it.
Manage | Marketing | Product roadmap | product strategy
