Product ID: OC-2024-D2DS9
GenAI for Customer Service Representatives
This course will illuminate how GenAI can revolutionize customer service by enhancing response times, personalizing interactions, and analyzing large volumes of feedback efficiently.
In partnership with
Overview
"GenAI for Customer Service Representative" is an introductory course designed to equip customer service professionals with the knowledge and tools of Generative AI (GenAI) to enhance their service delivery. This course demystifies GenAI, illustrating its potential to transform how customer service is managed, from improving response times and personalizing interactions to efficiently analyzing large volumes of feedback.
Participants will gain a comprehensive understanding of the fundamentals of GenAI and its practical applications in real-world customer service scenarios. The curriculum covers a range of topics, including key GenAI tools, their capabilities, and ethical considerations, ensuring that learners can harness these technologies responsibly.
The course aims to build a strong foundational understanding of GenAI, enabling customer service representatives to explore innovative ways to apply these technologies in their daily tasks. By the end of the course, learners will be adept at using GenAI to enhance service efficiency, personalization, and overall customer satisfaction, paving the way for advanced studies or immediate application in their professional roles.
Skills you'll gain
IntegrationEthical AIProductivityInnovation
What you'll learn
- Understand what Generative AI (GenAI) is and its potential in customer service.
- Examine real-world applications of GenAI for streamlining service workflows and driving innovation.
- Compare the risks, challenges, and ethical implications of using GenAI in customer service.
Who Should Attend
Prerequisites
This course is tailored for customer service representatives eager to leverage GenAI technologies to enhance their daily operations. It is also suitable for customer service managers aiming to integrate GenAI into their strategic initiatives, and IT professionals or technical support staff interested in the technological aspects of GenAI for seamless implementation and innovation.
Participants should have a basic understanding of customer service processes and tools. While a deep technical background is not required, a curiosity and willingness to explore new technologies will be beneficial. This course is designed for those open to integrating GenAI tools into their customer service workflows.
Chapters
Explore a structured set of chapters designed to build your skills step by step, with practical examples and hands-on applications.
Meet your instructors
Soheil Haddadi
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Reza Moradinezhad
View my channelFrequently Asked Questions
How much do the courses at Starweaver cost?
We offer flexible payment options to make learning accessible for everyone. With our Pay-As-You-Go plan, you can pay for each course individually. Alternatively, our Subscription-Based plan provides you with unlimited access to all courses for a monthly or yearly fee.
Do you offer any certifications upon completion of a course at Starweaver?
Yes, we do offer a certification upon completion of our course to showcase your newly acquired skills and expertise.
Does Starweaver offer any free courses or trials?
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Product ID: OC-2024-D2DS9
NEW
4 hours of video content
Downloadable resources
Certificate of completion
Desktop and Mobile access
Soheil Haddadi