Product ID: OC-2026-A2K55
ServiceNow Basics: IT Automation & AI-Powered Workflows
Whether you're just starting with digital workflows or aiming to optimize everyday IT tasks, ServiceNow Basics: IT Automation & AI-Powered Workflows equips you with practical skills to automate, innovate, and elevate your organization’s efficiency.
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Overview
Ready to transform your IT operations and automate the future? With ServiceNow, you can revolutionize how your organization operates by leveraging AI-driven workflows that address inefficiencies and drive success.
Whether you're just starting with digital workflows or aiming to optimize everyday IT tasks, ServiceNow Basics: IT Automation & AI-Powered Workflows equips you with practical skills to automate, innovate, and elevate your organization’s efficiency.
In this course, you will learn how to navigate the ServiceNow platform, design intelligent workflows, and utilize AI tools (Predictive Intelligence, Virtual Agent, Artificial Intelligence for IT Operations (AIOps), and Performance Analytics) that reduce the manual effort involved in IT operations. Through real-world examples and hands-on projects, you will progress from foundational knowledge to functional confidence, preparing you to implement intelligent automation strategies.
Skills you'll gain
servicenowAutomation
What you'll learn
- Navigate the ServiceNow interface proficiently and utilize platform features to support ITSM processes.
- Design workflow automation using core ServiceNow ITSM modules like Incident, Request, and Change.
- Explain how predictive intelligence and virtual agents improve service quality and reduce issue resolution times.
- Implement AI-driven workflows in ServiceNow to automate routine IT operations and enhance service efficiency.
Who Should Attend
Prerequisites
This course is designed for entry-level IT professionals eager to develop automation skills, as well as business analysts and process owners focused on modernizing legacy workflows. It also serves IT support or help desk specialists transitioning to digital platforms, aspiring ServiceNow workflow designers, and professionals preparing for ServiceNow certification or ITSM-focused roles.
Learners should have a basic understanding of IT service management concepts such as incidents, service requests, and changes. Familiarity with cloud-based platforms or SaaS tools is recommended. While no coding is required, general comfort with web-based applications will help learners navigate and apply the tools more effectively.
Chapters
Explore a structured set of chapters designed to build your skills step by step, with practical examples and hands-on applications.
Meet your instructors
Luca Berton
View my channelFrequently Asked Questions
How much do the courses at Starweaver cost?
We offer flexible payment options to make learning accessible for everyone. With our Pay-As-You-Go plan, you can pay for each course individually. Alternatively, our Subscription-Based plan provides you with unlimited access to all courses for a monthly or yearly fee.
Do you offer any certifications upon completion of a course at Starweaver?
Yes, we do offer a certification upon completion of our course to showcase your newly acquired skills and expertise.
Does Starweaver offer any free courses or trials?
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Product ID: OC-2026-A2K55
NEW
4 hours of video content
Downloadable resources
Certificate of completion
Desktop and Mobile access
Luca Berton