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Product ID: OC-2024-C1P8V
Social Listening
This course teaches how to use social listening to boost customer engagement. It covers basic concepts, practical applications, and skills for managing online reputation with real-world examples and tool usage.
In partnership with
Overview
This course offers a deep dive into using social listening to boost customer engagement and manage online reputation. Covering foundational concepts, practical applications, and real-world examples, it equips learners with skills to turn data into strategic insights. Participants will learn to craft actionable strategies, interpret data, and align decisions with business goals. Ideal for marketing and communications professionals, the course provides a comprehensive grounding in social listening, requiring only basic business and social media knowledge. By the end, learners will be adept at utilizing social listening tools and strategies to enhance their organization's online presence and customer interactions.
Skills you'll gain
Business StrategyCustomer EngagementData AnalysisImplementationMarket ResearchSocial Listening
What you'll learn
- Describe the role of social listening in customer engagement
- List various social listening tools and their uses
- Develop effective social listening strategies
- Apply social listening strategies to real-world scenarios
Who Should Attend
Prerequisites
Marketing Managers, Social Media Managers, Brand Managers, Public Relations Executives, and Business Owners will find this course particularly valuable. It offers targeted insights into leveraging social listening to enhance their strategies and operations.
This course is ideal for Marketing Managers, Social Media Managers, Brand Managers, Public Relations Executives, and Business Owners, providing them with the skills to leverage social listening for enhanced customer engagement and strategic decision-making.
Chapters
Explore a structured set of chapters designed to build your skills step by step, with practical examples and hands-on applications.
Meet your instructors
Phil Gold
View my channelFrequently Asked Questions
How much do the courses at Starweaver cost?
We offer flexible payment options to make learning accessible for everyone. With our Pay-As-You-Go plan, you can pay for each course individually. Alternatively, our Subscription-Based plan provides you with unlimited access to all courses for a monthly or yearly fee.
Do you offer any certifications upon completion of a course at Starweaver?
Yes, we do offer a certification upon completion of our course to showcase your newly acquired skills and expertise.
Does Starweaver offer any free courses or trials?
Related Modules
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Product ID: OC-2024-C1P8V
NEW
4 hours of video content
Downloadable resources
Certificate of completion
Desktop and Mobile access
Phil Gold